Professional Experience

• Program Design & Strategy
• Curriculum & Content Development Oversight
• Stakeholder & Partnership Management
• Program Operations, Reporting, Monitoring & Impact Evaluation

Handpicked to champion SAP's global partnership expansion in the Philippines, Nigeria, South Africa, & Kenya, driving impact across diverse countries globally.

• Led and delivered education programs focused on systemic inequalities, resulting in a 60% increase in community engagement and 500 new participants in marginalized African countries.
• Oversaw annual program budgets exceeding $500K with full P&L responsibility, achieving a 15% improvement in cost efficiency while maintaining 99% compliance rates across 20+ active partnerships.
• Instituted evaluation frameworks and market assessment processes to ensure 100% adherence to donor governance requirements, resulting in a 30% improvement in partnership outcomes.
• Operated in a fast-paced, resource-constrained environment requiring rapid pivoting and innovative solution development to meet evolving market demands and user needs.
• Expanded strategic coalitions with government entities, civil society organizations, and international development partners, securing policy commitments supporting marginalized communities through effective stakeholder mapping and engagement with NGOs within the SME sector.
• Championed rigorous contract compliance protocols and due diligence processes, achieving a 99% compliance rate across 20 active partnerships, securing funding, and improving audit scores by 15%.
• Designed and executed A/B testing strategies for user experience optimization, incorporating PSP content and UX design principles, resulting in a 25% increase in platform engagement.
• Restructured user onboarding flows for digital learning platforms, achieving 80% improvement in conversion rates and 99% system compliance across 20+ active integrations.
• Implemented comprehensive user feedback loops and A/B testing frameworks, resulting in a 25% increase in platform engagement and an 80% improvement in both partner and learner onboarding conversion rates.

• Advocated for youth development priorities at regional education forums, securing policy support for alternative learning pathways serving marginalized communities.
• Influenced donor strategy development through evidence-based advocacy, securing $500K+ in recurring partnerships supporting gender-inclusive programming.
• Pioneered comprehensive user journey mapping and requirement documentation, resulting in an 85% increase in program referrals through improved user experience.
• Steered product roadmap for gamified learning modules and interactive platforms, collaborating with engineering teams to deliver technical specifications.
• Led product strategy for digital learning platforms serving youth development programs, resulting in a 20% increase in user retention and a 10% reduction in attrition.
• Instituted community stewardship plans that propelled a 15% rise in program participation; personally engaged with more than 50 community stakeholders, ensuring consistent communication and fostering sustainable relationships with local leaders.
• Piloted an innovative A/B testing framework incorporating behavioral insights from youth development research, increasing program engagement by 25% and peer referrals by 15% through innovative participant experiences.
• Implemented feminist pedagogical approaches, increasing women's participation in technical programs by 35%.
• Secured $1M in funding for youth empowerment programs through grant writing and stakeholder engagement, achieving a 75% success rate on submitted proposals, and improved strategic alignment.

• Managed a portfolio of enterprise clients, ensuring strong relationships, ongoing product adoption, and long-term satisfaction. This involved collaborating with community stakeholders to ensure the app met their needs and reflected their priorities, resulting in a 35% reduction in launch cycle time.
• Spearheaded customer onboarding for app launches, coordinating cross-team migration tasks (engineering, QA, and marketing) and providing hands-on training to 50+ client-facing representatives, resulting in a 95% adoption rate post-launch.
• Drove 95% app adoption within 6 months by orchestrating phased incentives, on-device education, and agency-assisted onboarding; reached 120k MAU and USD 14M monthly TPV.
• Resolved priority support tickets (login issues, feature misconfiguration) by collaborating with QA and support teams through Zendesk—maintaining a 4.9/5 CSAT rating and clearing 90% of tickets within the first 24 hours.
• Pinpointed usability issues in legacy programs using heuristic evaluations and user interviews, which informed design improvements and automation strategies, resulting in service improvements that lifted customer satisfaction scores from 75% to 92%.
• Led cross-platform web game releases for Betbeto & Cwinz (HTML5 + native), reaching 1M MAU.
• Owned backlog grooming and feature prioritization using Jira and Confluence, ensuring clear user stories and acceptance criteria for dev teams.
• Led cross-functional squads (engineering, QA, design, marketing) across multiple time zones, achieving a 95% delivery success rate.
• Partnered with design to create low-fidelity wireframes and participated in usability testing sessions to improve UX.

• Spearheaded the end-to-end application testing process for a cloud-based project, ensuring timely and efficient deployment to the Google Play Store and Apple App Store, resulting in a 35% reduction in deployment time.
• Led integration of accessibility features into applications, ensuring inclusion and enhancing user trust, resulting in a 20% increase in positive feedback from diverse user groups.
• Revitalized testing protocols, elevating customer satisfaction scores from 65% to 92% in under six months.
• Reduced bug rate by 35% by identifying critical issues early in the development cycle and improving overall software quality and reliability.
• Enhanced testing efficiency by 60% through developing and standardizing a comprehensive suite of test cases & modernizing the testing process.
• Managed and maintained project documentation and communication using SharePoint, ensuring seamless information sharing and collaboration across teams.
• Coordinated escalations for high-severity issues via Slack and Zendesk, ensuring that client-facing account managers were promptly informed of resolution timelines, boosting stakeholder trust.
• Guided User Acceptance Testing for software releases, ensuring alignment with business requirements and stakeholder expectations.

• Administered end-to-end solution implementation for 12+ annual training initiatives, achieving 95% client satisfaction and a 20% increase in training efficiency through optimized strategies.
• Orchestrated training programs across 40 locations, optimizing operational efficiency and elevating key performance indicators by 25%.
• Spearheaded strategies to engage diverse communities, expanding the reach of support services through stakeholder collaboration.
• Coached over 50 shop attendants remotely on customer reconciliation, redesigning the account management tracker to improve efficiency and performance management by 20% within six months. This involved adapting training materials to meet the specific needs of diverse learners.
• Facilitated interactive group exercises to enhance knowledge retention and practical application of training materials, resulting in a 15% increase in participant engagement.
• Conducted pre-training skills audits for new hires, ensuring alignment with training program objectives and identifying skill gaps.
• Reduced merchant onboarding time by 40%, enabling partners to process an additional 200K in sales within the first quarter.

• Managed the complete customer onboarding process for 12+ annual training programs, ensuring 95% client satisfaction and a 20% increase in training efficiency through optimized strategies and proactive communication.
• Pioneered scalable training delivery for SaaS platforms in high-growth markets.
• Led the design and rollout of 10+ e-learning modules and hybrid training programs, expanding training reach by 40% and reducing costs by 25% by providing technical support and guidance to implementers via video conferencing, the Community Forums, and other channels.
• Monitored training effectiveness through post-training assessments and feedback, driving a 15% improvement in knowledge retention and a 10% increase in employee performance scores.
• Directed quarterly quality assurance audits of training content and delivery, achieving 100% alignment with internal standards and minimizing training inconsistencies by standardizing 50+ training documents, ensuring 100% compliance with regulatory requirements.
• Designed hybrid training modules and QA processes, raising knowledge retention by 15% and ensuring full regulatory compliance.